Help Centre

You'll need to register before you can place an order with Antipodes.

As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action.

There's no need to register to leave an Antipodes skincare review on one of our product pages.

We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

It's easy to make changes to your details, whether it's your payment information, password or address book.

Log in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'.

You can rest assured that shopping with Antipodes is safe.

We're fully compliant with the data protection act so we care about keeping your details secure.

For further information, please visit our Privacy Policy page.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

All items ordered with Antipodes depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so.

Get in touch with them now via the 'Still need help?' section (below).

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

We’ll also send you a dispatch email as soon as your order is on the way.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.

We’re sorry to hear you want to cancel.

If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).

If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

You can visit our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

Don’t worry we understand that this can happen; you can try and cancel the item in your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).

We’re really sorry that happened as we aim to provide high quality items to all of our customers.

So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).

We’ll need to know the following information so that we can fix this for you-

1. Order Number

2. Incorrect item received

3. The correct item ordered

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

PAYMENT METHODS NEED INSERTING BASED ON LOCALE

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).

Once you place an order, the payment will show in your account as pending until we send the products to you.

The pending transaction is telling you that the payment is authorised to be taken.

If you want to add new payment details then you’ll need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty brands with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

Add your discount code into this box and click ‘Add’ to apply the discount.

If the code doesn’t work then you’ll need to check that you’re not trying to use more than one offer at a time. 

If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

Our Delivery Information page can give you more information and timescales.

If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

This card is from the courier and lets you know where your parcel is and how you can collect it.

Please refer to our returns policy page for more information.

If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

You’ll need to tell them the reason for the return so they can choose the best option for you.

Please refer to our returns policy page for more information.

We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

They’ll send you all the information you need, but you can also refer to our returns policy page for more information.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).

Please refer to our Terms and Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.

To make this request you can message us via the 'Still need help?' section (below)

Following the UK leaving the EU from January 1st 2021, Antipodes would like to reassure all our customers that there will be no change to your shopping experience.

Antipodes is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

Antipodes can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

All our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

All products will continue to be shipped from the UK.

For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.

No, all returns from European countries will go back to our distribution centre located within the EU.

Being a clean beauty brand means we only use sustainable, plant-based, pollution-free New Zealand ingredients that are also certified organic and vegan. As a result, Antipodes’ green products are good for your skin and for the planet.

Antipodes products are completely free from: parabens; sulphates; phthalates; silicon derived ingredients; synthetic fillers; genetically modified (GM) ingredients; genetically engineered (GE) ingredients; animal ingredients (except ingredients from living bees, such as honey); artificial colours; artificial fragrances; chemical sunscreens; mineral oils; petrochemicals (like propylene glycol); phenoxyethanol; BHA (butylated hydroxyanisole); ethanolamines and ethoxylated ingredients.

All but one of Antipodes’ 47 products are certified vegetarian by the Vegetarian Society UK (VegSoc), the oldest and most respected vegetarian organisation in the world. This respected body audits every Antipodes product annually to ensure it meets its strict criteria for approved vegetarian and vegan status. This independent verification means users can be confident that Antipodes products and their ingredients are not tested on animals, are free from animal ingredients and genetically modified organisms, that there’s no cross-contamination during the production process and that our products contain only clean, sustainably sourced and biodegradable ingredients (and are free from BHA/BHT, formaldehyde, parabens, phthalates, synthetic fragrances, triclosan and petrolatum). Here’s more about our vegetarian and vegan approach.

A total of 28 Antipodes products are certified vegan by VegSoc, including our range of hydrating and replenishing cleansers, serums and daily body nurture products. Here’s more about our vegetarian/vegan approach.

Of Antipodes’ 11 certified organic products, around 70-100% of the ingredients are certified by BioGro New Zealand, the Pacific’s largest and best-known certifier of organic produce and products. Because BioGro is internationally recognised and accredited, you can be sure you’re getting formulations free from toxic ingredients you can genuinely trust. Here’s more about our organic approach.

Although none of our facial skincare or lipstick products are formulated with ingredients containing gluten, the skincare range has not been independently certified gluten free so we cannot claim to be gluten free.

Antipodes products are cruelty-free and are NOT tested on animals. Our products are certified by VegSoc, to ensure they are not tested on animals.

We use honey in seven of our products – Juliet Skin-Brightening Gel Cleanser, Aura Manuka Honey Mask, Manuka Honey Skin-Brightening Eye Cream, Manuka Honey Skin-Brightening Light Day Cream, Baptise H2O Ultra-Hydrating Water Gel, Vanilla Pod Hydrating Day Cream and Avocado Pear Nourishing Night Cream. We source our pure, active, sustainable honey from a highly respected New Zealand company, Watson & Sons, which harvests premium honey from more than 40,000 hives around New Zealand. This honey is produced sustainably by bees who harvest the nectar of the wild manuka plant in remote parts of New Zealand, so there’s no impact to the environment. We use beeswax in our Moisture-Boost Healthy Lipsticks, a natural waxy substance that helps our long-lasting, healthy lipsticks retain moisture. Again, this is produced sustainably by bees who harvest the nectar of the wild manuka plant in remote parts of New Zealand, so there’s no impact to the environment.

Many Antipodes products are suitable for sensitive skin and have been dermatologically tested and approved for sensitive skin. We recommend carrying out a patch test prior to use.

Yes, our products can be enjoyed by all ages.

We have a select group of products suitable for blemished skin, including Juliet Skin-Brightening Gel Cleanser, Aura Manuka Honey Mask , Halo Skin-Brightening Facial Mud Mask, Manuka Honey Skin-Brightening Eye Cream, Manuka Honey Skin-Brightening Light Day Cream and Rejoice Light Facial Day Cream

Our Manuka Honey Skin-Brightening Eye Cream and Kiwi Seed Gold Luminous Eye Cream can help alleviate dark under-eye circles.

We have a range of skin-brightening products that can help will hyperpigmentation, including Juliet Skin-Brightening Gel Cleanser, Halo Skin-Brightening Facial Mud Mask, Manuka Honey Skin-Brightening Eye Cream, Manuka Honey Skin-Brightening Light Day Cream, Kiwi Seed Gold Luminous Eye Cream and Immortal SPF15 Skin-Brightening Face & Body Moisturiser.

All Antipodes products contain a disclaimer on the packaging around product usage. Please refer to this prior to usage.

You can find our global stockists on our Where to Buy page.

Antipodes is proud to be a cruelty-free brand and is committed to not testing products on animals. We have chosen not to sell our products in China specifically because of the Chinese government's requirement for beauty products to be tested on animals.

We do, however, sell Antipodes' clean beauty formulations on e-commerce sites which ship to China from fulfilment centers outside of China, because then the products are exempt from mandatory animal testing.

All Antipodes skincare products are proudly made in New Zealand. We use local ingredients wherever possible, reaching into our backyard for the purest ingredients from New Zealand nature. We are also proud to source locally including our environmentally friendly packaging and are committed to using recyclable jars, aluminium tubes and cardboard. By working with local partners and suppliers, we can work towards full traceability in our packaging supply chain.

We use local ingredients wherever possible, reaching into our backyard for the purest ingredients from New Zealand nature. By working with local partners and suppliers, we can work towards full traceability in our packaging supply chain. Here’s more about our pollution-free, plant-based ingredients.

The following Antipodes products have a shelf life of four years. All other Antipodes skincare products have a three-year shelf life.

• JULIET SKIN BRIGHTENING GEL CLEANSER 200ML

• HALLELUJAH LIME & PATCHOULI CLEANSER 200ML

• GRACE GENTLE CREAM CLEANSER 120ml

• GRAPESEED BUTTER CLEANSER 75G

• REINCARNATION PURE FACIAL EXFOLIATOR 75ML

• AURA MANUKA HONEY MASK 75ML

• RESURRECT CLARIFYING FACIAL TONER 100ML

• ANANDA ANTIOXIDANT-RICH GENTLE TONER 100ML

• WORSHIP SKIN DEFENCE ANTIOXIDANT SERUM 30ML

• APOSTLE SKIN BRIGHTENING SERUM 30ML

• HOSANNA H2O INTENSIVE SKIN-PLUMPING SERUM 30ML

• KIWI SEED OIL EYE CREAM 30ML

• MANUKA HONEY SKIN BRIGHTENING EYE CREAM 30ML

• MANUKA HONEY SKIN BRIGHTENING LIGHT DAY CREAM 60ML

• AVOCADO PEAR NOURISHING NIGHT CREAM 60ML

• DELIVERANCE KOWHAI FLOWER HAND CREAM 75ML

Our products are considered safe for use during pregnancy and breastfeeding. We use essential oils instead of artificial fragrances to create the exquisite Antipodes signature scents, however the concentration of these is extremely low so has no therapeutic effects on the body. We recommend patch testing for all products as skin can become more sensitised during pregnancy due to hormonal changes. If you are still unsure, we recommend you seek advice from your doctor.

We use sustainably-sourced palm oil and coconut oil derivatives as part of the emulsifiers in a small number of our skincare products. Our suppliers of these ingredients are all members of the Roundtable on Sustainable Palm Oil (RSPO).

Antipodes aims to ensure that our Green Beauty ethos is reflected in all elements of our business, including the packaging of our premium natural skincare and makeup. We opt for safe packaging that preserves our natural beauty products and their efficacy. We currently use limited plastic shrink wrap but are working on a biodegradable alternative that we hope to be able to roll out soon. Antipodes minimises all plastics and uses the most environmentally friendly options available including recyclable jars, aluminium tubes and cardboard. We print with vegetable inks and are Forest Stewardship Council (FSC) approved for sustainability. This extends to our secondary packaging. It also sees us maintaining a high-quality, low-consumption approach to our package sizes, achieving an environmentally friendly balance when addressing market demands for changes. In addition, Antipodes believes in working with local partners and suppliers and is proud to work towards full traceability in our packaging supply chain. As new sustainable packaging options become available, Antipodes continues to innovate.