Devotee Rewards FAQs
HOW DO I JOIN?
Sign up to the Devotee Rewards loyalty program here. It's free to join.
WILL MY PAST ORDERS COUNT TOWARD MY POINTS?
Yes, you will receive points for purchases you've made on the website in the previous twelve months.
WILL I RECEIVE ANYTHING FOR JOINING?
You will receive 30 bonus reward points for signing up to Devotee Rewards.
HOW DO I EARN MORE POINTS?
With every purchase from AntipodesNature.com, you earn reward points: one point for $1 spent. If you don’t redeem points in our boutique, they continue to accrue. Points can also be earned by leaving verified reviews, referring friends, following us on Instagram and Facebook, and more. See “Ways to earn points’ for more information.
HOW OFTEN ARE NEW PRODUCTS ADDED TO THE BOUTIQUE?
We will be updating the boutique with new products constantly and we'll let you know via email.
HOW DO I REDEEM POINTS?
Click ‘Redeem’ to add an item from the boutique to your shopping cart. To receive it, you need to fulfil the order: confirm your address, then pay the shipping fee or combine it with an order (spending the minimum requirement to be eligible for free shipping).
I ACCIDENTALLY CLICKED 'REDEEM' ON A REWARDS BOUTIQUE ITEM - CAN I CHANGE MY MIND AND REVERSE THE REDEMPTION?
It is possible to reverse a redemption if you contact . Include your full name and email address associated with your Devotee Rewards account in your message.
HOW DO I REFER A FRIEND?
Refer a friend to Antipodes in your Devotee Rewards account. After they have signed up and completed their first eligible purchase, you will receive 150 bonus reward points and they will receive $15 off their first order.
HOW DO I KEEP TRACK OF MY POINTS AND REDEEM THEM?
You can view your points in the account section of your Click ‘Redeem’ to add a skincare bundle to your shopping cart. To receive it, you need to fulfil the order: confirm your address, then pay the shipping fee or combine it with an order (spending the minimum requirement to be eligible for free shipping).
DO MY POINTS EXPIRE?
Your points will expire after 12 months of receiving.
HOW LONG DOES IT TAKE FOR MY POINTS TO APPEAR IN MY ACCOUNT?
Reward points appear in your account once an order is complete. It may take up to 24 hours for your points to appear.
CAN I USE POINTS AND A DISCOUNT CODE OR OTHER PROMOTION?
Yes, with the upgraded program, you can redeem your points for skincare items from the boutique alongside other offers and promotions.
WHAT DO THE 'APPROVED', 'PENDING' AND 'CANCELLED' STATUSES MEAN?
Can I redeem my point at the checkout?
General T&C's
- The Antipodes Devotee Rewards loyalty program is available on AntipodesNature.com in Australia, France, New Zealand and United Kingdom only.
- Membership is free. You must be 16 years or older to join.
- Rewards points are redeemable on free skincare products from our rewards boutique. Your points aren’t transferable and can’t be redeemed for cash.
- We reserve the right to amend the program at any time.
- If you wish to leave the Devotee Rewards loyalty program, contact us here. If you leave, you'll be unable to redeem any unused rewards points.
- When joining the Devotee Rewards loyalty program, you agree to receive email communications from Antipodes Nature for the purposes of:
- Providing you with marketing, product and special offer information; and
- Notifying you of matters relevant to your Loyalty Program membership, including new additions to the boutique, points and rewards expiry.
- You can opt out of receiving these emails at any time by clicking the ‘unsubscribe’ button at the bottom of any email.
EARNING POINTS - PURCHASES
- Points are exclusively earned on purchases from our website in Australia, France, New Zealand and United Kingdom: 1 point for NZD/AUD $1 spent (rounded down to the nearest dollar).
- Points will be earned for purchases from the day you join the loyalty program.
- To earn points on purchases, you must be signed in with the email address you provided when creating your account.
- Reward points appear in your account once an order is complete. It may take up to 24 hours for your points to appear.
- If products are returned after purchase, we will deduct the corresponding number of reward points from your account.
- You will only receive points for the amount you paid, noting any promotional discounts. For example, if you purchase products during a promotion such as 3 for 2, you will only receive reward points on the amount you spent. You will not receive points on any items received free of charge, including the products from the rewards boutique.
- Points will expire 12 months after they are earned.
REFER A FRIEND
We'd love to reward you for introducing friends to Antipodes who haven't shopped on the website before.
Give your friends $15 off their first order and get 150 points for each successful referral.
VERIFIED REVIEWS
- Antipodes Nature reserves the right to remove any reviews that contain inappropriate language, advertising, spam.
- After you've bought a product on the website, a request to review it will be sent to you via email. Follow the link in the email to write a review for the product as a verified buyer to receive 30 reward points.
- Reviews should be at least 20 words to be eligible for the 30 reward points.
- Verified before & after photo reviews will earn 50 points. Photo must be clear and clearly demonstrate a before and after.
- Verified video reviews will earn 100 points. Videos must be clear and your voice, if included, audible. The product must be visible in the video
- Antipodes Nature reserves the right to showcase reviews on their marketing including but not limited to: emails, social media and their website.
POINTS EARNING SUMMARY
Points earning summary table:
Sign up to newsletter - 30 points
Like Antipodes on Facebook - 10 points
Follow Antipodes on Instagram - 10 points
Verified reviews - 10 points*
Before/after photo review - 50 points*
Verified video review - 100 points*
Give your friends $15 off their first order and get $15 (150 points) for each successful referral.